Written scope first
What we will do, what you will do and what is left out, all on paper before work starts.
COACHING, CONSULTING AND AUDITS FOR OWNERS WHO SELL TO BUSINESSES OR TO THE PUBLIC
Every decision still waits
for the owner.
A quotation waits on the owner's price list while the purchase head rings twice. At a clinic, the front desk holds a patient on the line for an answer only the owner can give. Your customers are purchase heads and dealers, or patients, parents and shoppers. Either way, we work on how the business runs: cash, process, people, pricing and follow-up. We find what holds it back, write a plan your team can run, and set owners and reviews.
You describe the business and the problem. We then say whether we are the right firm and what a sensible first step would be.
WHAT YOU CAN EXPECT FROM US
Four things we commit to
before any work starts.
Each one is already part of how we scope and run an engagement.
A plan you own
Every service ends in a named document that your team can run without us.
No promised results
We do not promise revenue or profit. We agree what to measure and review it with you.
Honest about fit
If you need an accountant, a lawyer or a software developer, we say so on the first call.
WHERE OWNERS GET STUCK
The same few problems
fill the owner's week.
Pick the card closest to your week, whether your customers are other businesses or the public, and see where we would start.
Revenue is up, profit is not
The order book or the appointment diary is full and the bank balance is not. Look at margin by product and the gap between paying suppliers and being paid.
Start with: Business Audit
Everything waits for the owner
A discount to approve, a refund to sign off, an upset customer who asks for you by name.
Start with: Business Coaching
Work depends on specific people
One person is on leave, the quotation stalls or the front desk cannot answer a booking question, and the customer rings you.
Start with: Business Process
Nobody owns the result
The team is busy all day, yet nobody can say who answers for the missed delivery or the unanswered enquiry.
Start with: Business Consulting
No clear direction
There is ambition but no written priorities, and no number to hold the next review against.
Start with: Business Strategy
You cannot see how the business is doing
You decide on a feeling, because the month's numbers arrive after the month has moved on.
Start with: Business Audit
Salary day arrives before the dealer pays
A dealer's payment is late, last month's advances are spent, and salary day is close.
Start with: Business Audit
Plans stay in the folder
The review meeting opens the same action list as last time, and nothing on it has moved.
Start with: Business Transformation
Each card opens a short page on the problem and how we work on it.All business problems
WHAT WE OFFER
Seven services.
Start with the question you are asking.
Every service ends in a named document your team can run. The same seven serve a supplier and a clinic. Open one to read what it covers.
01“I do not know what is wrong”
Business Audit
A management review of how the business is run, ending in a ranked list of what to fix first. It is not a statutory or financial audit.
You get: Business Audit Report with Ranked Improvement Plan
Business Consulting
You can see the problem, such as late dispatch or a diary full of no-shows. We find its cause, design the fix and help your team put it to work.
You get: Problem Diagnosis & Fix Plan
02“I know the direction I need”
Business Strategy
Which buyers you serve, what you stop doing, and a written strategy short enough to hold a review against.
You get: Business Strategy & Execution Roadmap
Business Growth
One expansion move, such as a branch, a market or a channel, tested against go and stop lines before any money is spent.
You get: Growth Options Assessment & Scale-Up Roadmap
03“I know what to fix and need it done”
Business Process
We map how work really happens, write one-page SOPs and approval rules, and name an owner for each process.
You get: Process Map & SOP Library with Ownership Matrix
Business Transformation
A change you have already decided on is carried from announcement to daily habit, with owners, a calendar and a scorecard.
You get: Transformation Plan with Ownership, Change Calendar and Progress Scorecard
04“The owner is the bottleneck”
Business Coaching
One-to-one sessions on the few things holding the business back, with actions agreed at the end of each session.
You get: A written coaching plan with your goals, session topics and action tracker
Still unsure which one fits?Compare all seven services
BUSINESS COACHING
When the business waits for you
One-to-one sessions for founders and owners. We work from real situations in your week: a delegation that failed, or a decision you keep postponing. Each session ends with actions small enough to finish before the next one.
- Goals that carry a name, a number and a date
- Which decisions to hand over, and how
- Reading your own sales, margin and cash numbers without waiting for the accountant
- Preparing for a hard conversation before you are in the room
One session, by example (hypothetical). An owner of a small packaging unit has missed three delivery dates and blames the dispatch head. The coaching question is what the dispatch head knew on Monday that the owner did not. The owner decides to sit in on a short dispatch call and say nothing for the first week.
Coaching is not therapy, and it does not replace legal, tax or financial advice.
See how coaching worksHOW AN ENGAGEMENT RUNS
Five steps.
The scope is written down before step three.
The steps are the same for every service, and the depth is not. The scope we agree sets the timeline.
- 01
First conversation
You describe the business and the problem. We say whether we are the right firm.
You get: A recommended first step.
- 02
Written scope
The deliverables, what we need from you, the review dates and the fee.
You get: A proposal to read before you commit to anything.
- 03
Find the cause
We read your records, talk to you and your managers, and watch how work really moves, whether that is an enquiry or a walk-in.
You get: Findings, each with its evidence.
- 04
Agree the plan
Priorities, owners, dates and measures, on a short list instead of everything at once.
You get: A written plan your team owns.
- 05
Put it to work and review
As the scope says, we help with rollout and training, then review progress against the measures with you.
You get: A review routine that keeps running without us.
WHO WE WORK WITH
Five kinds of owner,
and one we are not right for.
If your customers are other businesses
You supply a purchase head, a dealer or a tender desk. Quotations go out late, credit periods stretch, and sales are up while profit is not.
Start with: Business Audit
If your customers are the public
You serve patients, parents, shoppers or households. Bookings leak through unanswered WhatsApp messages and no-shows, and the front desk depends on one person.
Start with: Business Audit or Business Process
Family businesses
Roles, approvals and who decides what are unclear, and the next generation is stepping in.
Start with: Business Consulting or Business Coaching
Growth-stage companies
A new branch, market or channel is on the table, and the first one does not yet run without you.
Start with: Business Growth
Founders
Every decision lands on one desk, and nobody on the team will say the plan is not working.
Start with: Business Coaching
If you want someone to run the shop floor, the clinic or the books, or to file statutory returns, we are not the right fit.
WHAT WE WORK TOWARDS
The documents the work ends in,
named in the scope.
Things you can check, not adjectives. The measures and review dates are agreed in writing at the start.
- A goal sheet: each goal with a number, a date and one owner
- An approval list: who can approve what, and up to what limit
- Margin by product or service, and a cash forecast you can read yourself
- One-page SOPs for the processes where work waits longest
- A standing review meeting with a fixed agenda and a one-page scorecard
- A written list of decisions that no longer come to you
We do not promise a business result. The scope names what we deliver.
COMMON QUESTIONS
Before you
get in touch.
Match the question you are asking. If you cannot say what is wrong, start with the Business Audit. If you can name the problem, Business Consulting finds its cause. If you are unsure, say so on the first call and we will recommend a starting point.
No. The audit suits an owner who cannot say where to look. If one problem is already clear, start with the service that fixes it, and the written scope will say what the work covers.
The method is the same, and the records differ. A supplier looks at quotations, credit periods and dealer ledgers. A clinic, school or shop looks at bookings, no-shows, repeat visits and reviews. If you sell to both, tell us which buyer is the problem.
We do the analysis, writing and facilitation named in the scope. Your team runs the routines and owns the plan. We do not run daily operations.
A proposal with the deliverables, what we need from you, the review dates and the fee. You read it before you agree to anything.
Questions about the first call, fees, timing and privacy are answered on the FAQ page.
BEFORE YOU BOOK
How to judge us
before you book.
We do not show client results here. Read how we work, what we ask for and what we do with your details, then decide.
ONE CALL TO START
Tell us what is holding the business back.
Describe the business, who buys from you and where it hurts. We will say whether we are the right firm and what a sensible first step would be. A written proposal comes before any commitment.
Book a first call