BUSINESS AUDIT
Operations & Process Audit: Find the Delays, Rework and Waste in Your Workflow
In many growing businesses, the way work is done has not been written down. Orders pass through three or four people, each with their own habits, and customers feel it as late deliveries, wrong items or repeated follow-up calls. The owner sees the symptoms but not the steps.
The operations and process audit follows your work from start to finish. We observe it on the ground, talk to the people doing it, and document where time is lost, where errors begin and which steps depend on one person's memory.
Discuss your business ↗WHAT WE DO
Practical support,
step by step.
- 01Pick the two or three core processes, such as order to delivery or enquiry to service completion
- 02Walk through each process on the floor or desk and note every step and handoff
- 03Record time taken, waiting time and the points where work gets stuck
- 04Count and categorise errors, returns, complaints and rework
- 05Check how tasks are assigned, tracked and signed off
- 06Look at inventory, scheduling and supplier coordination where relevant
- 07Identify single points of failure, such as one person who holds all the knowledge
- 08Recommend process changes, sorted by effort and likely benefit
WHAT YOU RECEIVE
Outputs you
can use.
- Process maps for each audited workflow, showing steps, owners and delays
- An issues log listing errors, bottlenecks and their likely causes
- A written audit report with findings and recommendations
- A prioritised fix list, separating quick changes from larger projects
- Draft standard operating procedures for the highest-risk steps
Final deliverables depend on the agreed scope.
WHO THIS IS FOR
Manufacturers, service providers, distributors and clinics with delivery delays, quality complaints or rising costs, where the cause sits somewhere inside the workflow.
LET’S MOVE YOUR BUSINESS FORWARD
