CHIROPRACTIC CLINICS
Keeping Chiropractic Patients Past Visit Eight: Owner Checklist
The chiropractor is mid-adjustment when the phone rings. Nobody picks up, the caller books elsewhere, and the patient on the table notices the empty front desk. By visit five, a different patient has stopped coming and no one has asked why.
We help owners manage the clinic's operations: who answers the phone, how visits are booked in a series, what is tracked after each session and how packages are billed. Diagnosis, treatment plans and clinical standards stay with your practitioners and their council.
Discuss your priorities ↗COMMON CHALLENGES
The pressures
we often see.
- 01Patients start strong, then drop away between the fourth and ninth visit, and the clinic has no record showing who stopped or what was said at the last visit.
- 02Calls arrive while the practitioner is treating, and when the front desk is also checking someone in, the caller gets voicemail and books another clinic.
- 03Session packages are sold at a discount, but nobody tracks sessions used against sessions paid, so the owner cannot tell which packages are running past their value.
- 04A single practitioner's table is the whole capacity of the clinic, and cancellations leave an hour empty that cannot be recovered.
- 05Follow-up reminders are sent by whoever remembers, so some patients get three messages in a week and others get none at all.
OUR FOCUS AREAS
Where the work
usually starts.
- 01Visit-count drop-off, charted by the number of the last visit each patient attended
- 02A phone cover rule for the hours when the practitioner is on the table and the receptionist is busy
- 03Table-hours booked against hours available, per practitioner and per day of the week
- 04Package ledger with sessions sold, used and remaining, and the average price per session actually earned
- 05A cancellation log that records the time, the reason and whether the slot was refilled
- 06A standard reminder routine for the day before, and a gentle call after one missed visit
- 07Who recommended the patient, noted at first contact, so the owner sees which sources return
START THIS WEEK
Things you can do
before you call anyone.
- Pull the records of the last thirty patients who stopped coming. Write down the number of the last visit for each. The cluster tells you where in the series you lose people.
- Hypothetical example: if a package of ten sessions sells for ₹8,000 and the patient stops after six, the clinic has earned ₹800 per session and owes four. Count your open packages this way.
- Tape a sheet beside the phone. For one week, note every call that went unanswered, with the time. Look at the times together and decide who covers them.
A PRACTICAL ENGAGEMENT
Start with the priorities
that matter most.
We begin by understanding how your business runs today, find the gaps, and agree the scope in writing. Recommendations are shaped around your team, your resources and your goals.
- A visit-series booking rule: next appointment fixed before the patient leaves the desk
- A one-page call-handling guide with a callback promise and a log sheet for missed calls
- A package ledger layout and a weekly check of sessions remaining
- A drop-off list reviewed every week with a named person to call and a short script
Not the right fit when: Wait if a patient injury claim, council complaint or scope-of-practice question is open. Those belong with a qualified professional or the regulator. A practice without fixed premises can also wait.
Explore a business audit ↗LET’S MOVE YOUR BUSINESS FORWARD
