COMPUTER AND MOBILE REPAIR SHOPS
Repair Shop Owners: Parts Stock, Job Cards and Pending Jobs
A customer comes back on Thursday for a phone left on Monday, and the technician says he is waiting for a display that was never ordered. The job card has a name but no date. The customer leaves unhappy, and the phone sits on the shelf another week.
For shop owners we set up job cards and status, parts ordering and stock, technician roles and incentives, and daily cash. We do not teach repair skills, and we do not decide which brands or parts you stock. We work on the routine around the bench.
Discuss your priorities ↗COMMON CHALLENGES
The pressures
we often see.
- 01Devices pile up in the pending drawer with no promised date, and the owner only learns of the oldest ones when a customer arrives angry.
- 02Spare parts such as displays, batteries and chargers are bought in a rush at a premium, while slow models sit in stock for months.
- 03The best technician takes walk-in cash jobs directly and keeps the money, because there is no job card for every device that crosses the counter.
- 04Warranty and repeat repairs are not recorded, so the shop does not know which technician or which supplier produces the most returns.
- 05Quotes are given verbally across the counter, and the final price changes when the fault turns out bigger, which causes arguments about who agreed what.
OUR FOCUS AREAS
Where the work
usually starts.
- 01A job card for every device: date in, fault as the customer states it, quoted price, advance taken and promised date
- 02A pending-repair board showing days since receipt, status, and who is waiting on what
- 03Parts ordering log with supplier, rate, date ordered and which job card the part is for
- 04Stock of fast-moving parts with a minimum quantity, and a monthly list of parts unused for over ninety days
- 05Technician-wise count of jobs finished, repeat visits and parts used
- 06Daily closing sheet that matches job card amounts to cash, UPI and card receipts
- 07Rules for abandoned devices: how many reminders, what date, and who decides on disposal
- 08Margin on common repairs after parts cost, so that quoted prices have a floor
START THIS WEEK
Things you can do
before you call anyone.
- Count every device in the shop today and check each against a job card. Anything without a card or a date gets one before closing. Note the oldest three and call those customers tomorrow.
- For your five most frequent repairs, write the parts cost, labour time and selling price. Hypothetical example: a display costs ₹1,800, the repair sells at ₹2,500, so the margin is ₹700 before overhead.
- Start a one-line parts order log: part, supplier, rate, date, job card number. Use it for a week. You will see how often a rushed order costs more than a planned one.
A PRACTICAL ENGAGEMENT
Start with the priorities
that matter most.
We begin by understanding how your business runs today, find the gaps, and agree the scope in writing. Recommendations are shaped around your team, your resources and your goals.
- A job card format with status codes, promised date and customer sign-off on the quote
- A pending-repair review routine for every morning with a named owner
- A parts stock sheet with reorder levels for common models and a dead-stock list
- A technician role and incentive note that links pay to completed, non-returned jobs
Not the right fit when: Come back later if the problem is a data-loss claim, a warranty dispute with a manufacturer or a legal notice from a customer. Handle those with a professional first.
Explore a business audit ↗LET’S MOVE YOUR BUSINESS FORWARD
