OPERATIONS
Turn how your best people work into written, repeatable procedures
In many growing businesses the real process lives in one employee head. When that person is on leave, resigns or is simply busy, quality slips and the owner gets pulled in. Standard operating procedures capture the best known way of doing a task so anyone trained can repeat it.
We sit with the people who do the work, observe the task and write it in plain language with steps, responsibilities and checks. We avoid thick manuals nobody reads. The aim is short documents and checklists that people actually open during the day.
Discuss your business ↗WHAT WE DO
Practical support,
step by step.
- 01List the recurring tasks that cause the most errors, delays or owner interruptions
- 02Observe and interview the people who do each task today, including the shortcuts they use
- 03Write each SOP with purpose, trigger, steps, responsible role, tools used and what good looks like
- 04Add checklists and sample forms for tasks such as order entry, quality check, dispatch or customer follow-up
- 05Define exception handling: what to do when stock is short, a customer complains or approval is missing
- 06Test each draft by asking a newer team member to follow it and noting where they get stuck
- 07Organise the documents in a simple folder or shared drive with version and owner details
- 08Run short training sessions and agree a review date for each SOP
WHAT YOU RECEIVE
Outputs you
can use.
- Prioritised list of processes to document
- Set of written SOPs in a standard format
- Checklists and templates for daily use
- SOP index with owners and review dates
- Training outline for new and existing staff
Final deliverables depend on the agreed scope.
WHO THIS IS FOR
Owners who answer the same questions daily, businesses preparing to hire or open a second branch, and teams where quality varies depending on who handles the job.
LET’S MOVE YOUR BUSINESS FORWARD
