BUSINESS TRANSFORMATION
Tell People What Is Changing and Train Them for It: A Plan for a Decided Change
The new approval limits were announced in a ten-minute talk on Monday. By Wednesday one supervisor was telling his team the old rule still applied, and two clerks were waiting for a signature nobody now needed.
We plan what each group is told, by whom and in what order, and how each group learns the new way of working. Your managers deliver it and we prepare them. This page is about telling and training. Deciding what to change is Business Strategy, designing the new process is Business Process, and checking whether the change held is the 90-Day Change Review.
Book a first callWHAT WE DO
The work,
step by step.
- 01List every group the change touches: staff team by team, customers, and suppliers or partners
- 02For each group, write what changes, what stays the same and what they are asked to do
- 03Build a communication grid of group, message, messenger, channel and date, with managers told before their teams
- 04Draft a question-and-answer sheet for managers from the questions each group is likely to ask
- 05Work out what each group must learn and the way to teach it: a floor demonstration, a one-page guide or a trial with a buddy
- 06Schedule training around the working calendar, with a trainer named for each session and a short check that people can do the task
- 07Plan a first-fortnight check-in where managers report what they are hearing
WHAT YOU RECEIVE
Outputs you
can use.
- A communication grid by group, message, messenger and date
- A manager question-and-answer sheet
- A training plan with sessions, trainers, dates and a sign-off check
- A questions-heard log for the first fortnight
Final deliverables depend on the agreed scope.
CHOOSE THIS IF
A change has been decided and approved, and you expect the announcement to be one talk followed by confusion. Choose Business Transformation instead if the stages, owners and calendar are not set yet, and Business Process if the new way of working is not designed.
This is one part of Business Transformation. Start at the Business Transformation page if you are not sure which part fits.
COMMON QUESTIONS
Before you
get in touch.
BUSINESS TRANSFORMATION
Plan the Announcement
Tell us what prompted this. We will say whether Change Communication & Training Plan fits or whether the wider Business Transformation page is the better start.
Book a first call