DERMATOLOGY CLINICS
Dermatology Clinics: Consultation Flow, Procedures, Follow-up
A patient sends a photograph of a rash on WhatsApp and waits two days for a reply from the front desk. Another books a procedure for Friday afternoon, and the doctor finds the slot already double-booked with a long consultation.
Our work covers the running of the clinic: how enquiries are handled, how consultation and procedure slots are mixed, what follow-up looks like and which numbers the owner reads. Diagnosis, prescription and treatment protocols remain with your doctors and their regulator.
Discuss your priorities ↗COMMON CHALLENGES
The pressures
we often see.
- 01Patients send photographs and questions through personal numbers or social messages, and replies depend on who sees them first, with no record kept.
- 02Short consultations and long procedures share the same book, and a single overrun on Friday pushes the entire afternoon late.
- 03Device sessions such as lasers and peels are sold in packages, but the owner has no running count of sessions paid for and sessions delivered.
- 04Medicines and cosmetic products sold at the counter are stocked on feel, and near-expiry items sit behind the shelf.
- 05Follow-up visits are advised by the doctor but rarely entered, so the clinic cannot tell who was due and who came.
OUR FOCUS AREAS
Where the work
usually starts.
- 01One shared number or inbox for photo enquiries, with a reply rule and a log of who answered
- 02Consultation and procedure slots separated in the appointment book, with a buffer after long procedures
- 03A package ledger with sessions paid, delivered and outstanding for each device-based plan
- 04Counter stock by item, with expiry dates and the date of the last count
- 05Follow-up due dates entered by the doctor at the visit, then called by the front desk
- 06Revenue per doctor-hour split between consultations, procedures and retail
- 07How consent forms and photograph records are stored, and who can open them
START THIS WEEK
Things you can do
before you call anyone.
- For three days, ask staff to write down every photo or message enquiry, the time it arrived and the time it was answered. Look at the longest delays together and agree a rule.
- Hypothetical example: if a consultation earns ₹800 in ten minutes and a procedure earns ₹6,000 in forty-five, the hourly values are ₹4,800 and about ₹8,000. Calculate yours before changing the book.
- Take the list of device packages sold in the last quarter. For each, write sessions paid and sessions delivered. Add up the unused sessions and note how long each has been outstanding.
A PRACTICAL ENGAGEMENT
Start with the priorities
that matter most.
We begin by understanding how your business runs today, find the gaps, and agree the scope in writing. Recommendations are shaped around your team, your resources and your goals.
- An enquiry-handling guide: where messages arrive, who replies, what may be said, and when a doctor is asked
- A redesigned appointment book layout separating consultation, procedure and review slots
- A package ledger and a monthly check of sessions owed
- A follow-up recall routine with a weekly list and a short script for non-clinical staff
Not the right fit when: Put a patient complaint about treatment, a question on permissible advertising claims or a consent dispute with a qualified professional or the regulator first, before any of this.
Explore a business audit ↗LET’S MOVE YOUR BUSINESS FORWARD
