PHYSIOTHERAPY CLINICS
Physiotherapy Clinic Owners: Session Packages and Therapist Pay
A patient comes after knee surgery, pays for ten sessions, and by the fourth she has started missing days. The therapist who liked her case is now seeing two walk-ins with sprains. The package money is already in the bank, but the follow-through and the next referral are slipping.
Our help covers package design, plan therapist time, set pay and incentive rules, and run the collections and review routines. We do not advise on treatment, exercises or recovery, and we make no claim about what physiotherapy can achieve. Your physiotherapists and the councils decide the clinical side.
Discuss your priorities ↗COMMON CHALLENGES
The pressures
we often see.
- 01Packages are sold at the first session, but attendance falls away, and the clinic cannot tell whether the dropout is distance, cost, pain relief or a weak handover.
- 02Therapists are paid a salary or a share of sessions, and either way the owner struggles to balance utilisation, session quality and retention of good people.
- 03Home visits eat travel time and leave clinic slots empty, yet they are often priced exactly like a session at the clinic.
- 04Machines such as ultrasound, interferential and traction are bought for the brochure and used rarely, while their cost stays on the books.
- 05Orthopaedic surgeons and physicians refer patients informally, and the clinic seldom sends back updates that would keep the referrals coming.
OUR FOCUS AREAS
Where the work
usually starts.
- 01Package completion: sold sessions, attended sessions and the reasons given at the session where attendance dropped.
- 02Therapist utilisation: booked sessions against available hours, plus time spent on documentation and calls.
- 03Pay structure options for therapists, with their effect on session volume and retention.
- 04Home visit pricing, travel time per visit and the clinic slot lost for every trip.
- 05Equipment use log and cost, so the owner can see which machine is earning its place.
- 06Referrer list with patients sent, sessions completed and an update note sent back.
- 07Fee collection method, whether advance, per session or instalment, and the balance outstanding.
- 08A weekly look at new patients, completed packages, cancellations and revenue per therapist.
START THIS WEEK
Things you can do
before you call anyone.
- Count every patient who bought a package in the last quarter and how many sessions they finished. Mark those who stopped early and phone five of them to ask politely why. You will learn more from five calls than from a survey.
- Look at your machines and write the number of times each was used last week. Anything below a single use a day should have a clear plan or be removed from the cost conversation.
- Hypothetical example: a 10-session package at ₹600 per session where the average patient attends 6 means ₹2,400 of work sold and not delivered. The money is held, but the goodwill is not.
A PRACTICAL ENGAGEMENT
Start with the priorities
that matter most.
We begin by understanding how your business runs today, find the gaps, and agree the scope in writing. Recommendations are shaped around your team, your resources and your goals.
- A package and instalment design sheet that families can read in one sitting.
- A therapist utilisation and pay review template.
- A home visit pricing and routing sheet.
- A referrer update routine with a letter format and a monthly call list.
Not the right fit when: An injury complaint, a quarrel between therapists over credit or a registration question needs your indemnity insurer, the council or a lawyer. Business work can follow.
Explore a business audit ↗LET’S MOVE YOUR BUSINESS FORWARD
