VERTIGO AND BALANCE CLINICS
Vertigo Clinic Owners: Test Room Time, Packages and Follow-Up
A patient who has been dizzy for months finally gets a slot, and the assessment takes far longer than the booking assumed. The next three patients wait. The equipment room is the bottleneck, but the schedule treats every visit as a standard consult. Some of them sit through the afternoon to be seen.
Our focus is the business of the clinic: assessment room scheduling, package design, referral relationships, follow-up discipline and fee collection. We do not advise on diagnosis, rehabilitation or what balance tests show. Those belong to your ENT specialist, audiologist and physiotherapist under their councils.
Discuss your priorities ↗COMMON CHALLENGES
The pressures
we often see.
- 01Assessments use video-nystagmography or posturography rooms for long stretches, and booking them like a short consult causes overruns and idle waiting.
- 02Patients often move between ENT, neurology and physiotherapy, and the clinic loses them if the next step is not set up before they leave.
- 03Packages for assessment and rehabilitation are priced by habit, and extra sessions, repeat tests and equipment time are added without anyone checking the margin.
- 04Referring physicians send complex cases with little information, and the clinic spends front-desk time collecting records and chasing reports.
- 05Rehabilitation sessions need repeat visits, but attendance falls once the worst symptoms ease, leaving rooms and therapists underused.
OUR FOCUS AREAS
Where the work
usually starts.
- 01Test room time per assessment type, planned versus actual, over a typical fortnight.
- 02Appointment types with the right lengths and a rule for pairing long and short visits.
- 03Package and add-on pricing that separates assessment, repeat tests and rehabilitation sessions.
- 04The handover from doctor to audiologist to physiotherapist, with who books the next visit before the patient leaves.
- 05Referral intake sheet listing the records required before the first visit.
- 06Rehabilitation attendance tracking and a call routine for missed sessions.
- 07Equipment maintenance and calibration calendar kept visible to the owner.
- 08A monthly view of assessments, rehab sessions, completions and receivables by clinician.
START THIS WEEK
Things you can do
before you call anyone.
- Record actual time for each assessment type this week. Use the real figures to rebuild the appointment lengths. Staff may already know which tests overrun; the sheet gives them a reason to say so.
- List the patients who started rehabilitation and have missed their last two sessions. Ask the desk to call each and record the reason. Group the reasons into a few simple types.
- Hypothetical example: if a 45-minute assessment is booked as 30, three assessments a day create 45 minutes of overrun. Everyone after the first long case waits, and the room never catches up.
A PRACTICAL ENGAGEMENT
Start with the priorities
that matter most.
We begin by understanding how your business runs today, find the gaps, and agree the scope in writing. Recommendations are shaped around your team, your resources and your goals.
- A room-time and appointment length chart for each assessment type.
- A package and add-on price sheet explained in plain language.
- A referral intake form and records checklist for referring doctors.
- A rehab attendance tracker with a standard call script.
Not the right fit when: If the trouble is a missed diagnosis, a clinical complaint or a calibration fault in the equipment, your clinicians, the vendor or your insurer should deal with it first.
Explore a business audit ↗LET’S MOVE YOUR BUSINESS FORWARD
