INVERTER, UPS AND GENERATOR DEALERS
Inverter and Battery Dealer: Replacement Cycles and Service Cash
A customer's inverter battery dies during a power cut in July. If you know when it was installed, you could have called in May. Instead, a shop that answered the phone first sold the replacement.
We help you keep a customer and installation register, plan replacement calls, and cost each service visit. We take your service team and counter staff through it in sessions. We do not cover electrical load, battery safety or equipment standards.
Discuss your priorities ↗COMMON CHALLENGES
The pressures
we often see.
- 01The date of installation, the battery model and the warranty end are written on an invoice that the customer has lost and the shop has not recorded.
- 02Batteries lose value on the shelf, and the owner finds old stock only when a customer complains about a unit that has been sitting for months.
- 03Service visits to far-off addresses cost fuel and time, but are charged at the same rate as visits next door, or not charged at all.
- 04Warranty claims go to the manufacturer through the dealer, and the dealer carries the customer's anger while the claim waits.
- 05Business customers such as shops and clinics buy generators and UPS on credit, and payments run on after the unit is installed.
OUR FOCUS AREAS
Where the work
usually starts.
- 01An installation register with customer, address, battery model, date and warranty end
- 02A replacement call list built from installation dates, ready before the power-cut season
- 03Battery stock by manufacture date, with oldest sold first
- 04Service visit cost by area, covering fuel, technician time and spare parts
- 05Warranty claim log with date lodged, date returned and who is following up
- 06Old-battery exchange value and where the old units go
- 07Credit sales to businesses with a payment date set before delivery
- 08Technician route plan so that visits in one area are grouped
START THIS WEEK
Things you can do
before you call anyone.
- From your invoice book, pull out the last fifty inverter sales and note the install date of each. Mark those more than two years old for a call this month.
- Hypothetical example: a service visit takes 90 minutes plus ₹150 of fuel, and your technician is paid ₹400 for the time. A visit charge of ₹300 leaves you ₹250 short each time.
- Check the manufacture date on every battery on the shelf and move the oldest to the front. Sell those first.
- Open a page for warranty claims and write each customer's name, date lodged and the person at the company who handles it.
A PRACTICAL ENGAGEMENT
Start with the priorities
that matter most.
We begin by understanding how your business runs today, find the gaps, and agree the scope in writing. Recommendations are shaped around your team, your resources and your goals.
- An installation and replacement register with a monthly call routine
- A service visit costing sheet and a charge policy for the counter
- A warranty claim tracker and customer update script
- A stock-dating and sell-oldest-first routine for the battery shelf
Not the right fit when: This is not the right focus if the pressing issue is a fire or safety incident linked to a unit you sold. That needs the brand and a qualified professional.
Explore a business audit ↗LET’S MOVE YOUR BUSINESS FORWARD
