FINANCE AND INSURANCE ADVISERS
How a Finance and Insurance Adviser Can Manage a Growing Practice
A client calls on Monday asking about a policy and a loan. By Thursday the enquiry is on a sticky note and the junior assumes you have it. Another adviser phoned back first and has already quoted.
We help adviser-owners put a routine around enquiries, case files and renewals so the practice runs when you are with a client. That means roles for you and your juniors, a case tracker, and a weekly review. We do not advise on which products suit a client or on regulatory rules. Those remain your responsibility and the regulator's.
Discuss your priorities ↗COMMON CHALLENGES
The pressures
we often see.
- 01Enquiries arrive by phone, WhatsApp and referral, and none of them are logged in one place, so a callback depends on whoever remembers.
- 02Cases wait on client documents for weeks, and the adviser keeps the status in their head, which makes it impossible to hand a file to a junior.
- 03Renewal dates sit in individual diaries, so a lapse is discovered when the client calls to complain, not when you could have called first.
- 04The owner is also the best salesperson and the only reviewer of every case, which caps how many clients the practice can handle at once.
- 05Income arrives as commissions and fees at irregular times, and the owner cannot tell which client segments actually pay for the time spent on them.
OUR FOCUS AREAS
Where the work
usually starts.
- 01An enquiry log with date received, who owns the callback and the date it was made
- 02Case stages from first meeting to documents collected to submission to completion, with a count in each stage
- 03A renewal calendar built from existing client records, reviewed on the first of every month
- 04Time each client segment takes against what it earns for the practice
- 05Which tasks only the adviser can do and which a trained junior could do with a checklist
- 06Document checklists by case type, so clients are asked for everything once
- 07Referral sources and what happens to each referred enquiry in the first two days
- 08A weekly 30-minute case review that replaces scattered messages
START THIS WEEK
Things you can do
before you call anyone.
- Write down every open case on one sheet, with the stage and the one thing blocking it. Do this tonight rather than waiting for a system. Most owners are surprised by how many have no next date.
- Hypothetical example: you have 30 open cases. After listing them, 9 have no next action date and 5 have been waiting on the client for over two weeks. You now know whom to call on Monday.
- List all renewals falling due next month and put the client's call date against each. Hand the list to one person and ask for a Friday status.
A PRACTICAL ENGAGEMENT
Start with the priorities
that matter most.
We begin by understanding how your business runs today, find the gaps, and agree the scope in writing. Recommendations are shaped around your team, your resources and your goals.
- A case tracker template listing client, case type, stage, pending item and next action date
- A role chart separating adviser, junior and administrator tasks, with handover points marked
- A renewal and follow-up calendar format with a monthly review routine
- A document checklist per case type and a short coaching session for juniors on using the tracker
Not the right fit when: This does not replace advice on what to recommend to a client, or on regulatory obligations. If your problem is a client complaint or a regulatory query, speak to a qualified professional or the regulator first.
Explore a business audit ↗LET’S MOVE YOUR BUSINESS FORWARD
