INSURANCE AGENTS AND ADVISERS
Insurance Agent Practice: Renewals, Claims Support and Time
A family you sold a health policy to three years ago calls from a hospital. The claim form is incomplete, the policy copy is in an old email, and you are in a meeting. The client waits, and so does your reputation.
We help agents and advisers organise the business behind the sale. That means a renewal calendar, a claims-support routine, client records anyone in the office can find and a weekly plan for your hours. We do not recommend products, interpret policy terms or advise on rules from the regulator. Those stay with you and the insurer.
Discuss your priorities ↗COMMON CHALLENGES
The pressures
we often see.
- 01Renewal dates are in the agent's memory or an old diary, so a lapse is found out only when the client asks about a claim and cannot make one.
- 02Claims calls arrive without notice and take hours, and the agent has no routine for who handles the paperwork and who talks to the family.
- 03New policy sales are celebrated, but the time spent servicing existing clients is never counted, so the owner cannot tell if the practice is profitable per hour.
- 04Documents for each client live in email, phone gallery and paper folders, and finding the right policy copy under pressure takes too long.
- 05An agent who grows beyond a few hundred clients hires an assistant but gives no written instructions, so the assistant improvises and mistakes follow.
OUR FOCUS AREAS
Where the work
usually starts.
- 01A renewal calendar covering every policy type, reviewed monthly with calls scheduled two weeks ahead
- 02A claims-support checklist: who to call, which documents to gather and what to tell the family
- 03Client file structure that an assistant can find any policy in under a minute
- 04Hours spent on new sales, renewals, claims help and admin, recorded for two weeks
- 05Which clients generate repeat business or referrals, and how often they hear from you
- 06The assistant's duties on paper, including what they decide and what they pass to you
- 07Cases where a policy lapsed or a claim stalled, reviewed for what the routine missed
- 08A weekly plan blocking time for sales calls, service calls and paperwork separately
START THIS WEEK
Things you can do
before you call anyone.
- List every policy renewing in the next two months with the client's name and phone. Put a call date against each. Hand the list to one person and ask for a Friday report.
- Hypothetical example: you have 45 renewals in two months. At three calls a day, this takes 15 working days. Seeing that, you decide to give the first reminder call to your assistant.
- Next time a client calls about a claim, note how long it took to find their documents. If it was more than a few minutes, fix the filing before adding clients.
A PRACTICAL ENGAGEMENT
Start with the priorities
that matter most.
We begin by understanding how your business runs today, find the gaps, and agree the scope in writing. Recommendations are shaped around your team, your resources and your goals.
- A renewal calendar and call routine with the date, client, policy and next action columns
- A claims-support checklist the assistant can follow with a script for the first call to the family
- A role description for the assistant and a client-file filing format
- A weekly time-planning sheet and a short review of how your hours were actually spent
Not the right fit when: This is not a substitute for advice on which policy is right for a client or how a claim should be settled. If you face a dispute or regulatory question, a qualified professional or the insurer decides.
Explore a business audit ↗LET’S MOVE YOUR BUSINESS FORWARD
