SECURITY SERVICES COMPANIES
Security Agency Owner: Guard Deployment, Billing and Supervision
At six in the morning a guard calls in sick at a client's gate and your relief is forty minutes away. The client supervisor reports it to the head office before you know. The contract rate was fixed before the last wage revision.
We advise on the commercial side of a guarding business: contract costing, rosters and reliever pools, supervisor duties, uniform and training costs and billing. We do not give labour-law, licensing or statutory advice. The regulator, a lawyer or a qualified professional decides those.
Discuss your priorities ↗COMMON CHALLENGES
The pressures
we often see.
- 01Contracts are priced per guard per month, and wage revisions, uniform replacement and relieving cover change the real cost without anyone updating the quote.
- 02Absent guards are replaced from a nearby site, which fixes one gate and leaves another thinly covered, so the roster is rewritten every morning.
- 03Supervisors are expected to inspect ten or more sites each, and the checks that happen are recorded loosely, so the client's complaint is the first sign of a problem.
- 04Uniforms, torches, registers and training sessions are paid for by the agency, yet the cost per guard is not tracked against what the contract pays.
- 05Client payment arrives late while guard wages fall due on a fixed date, so the owner funds the gap with personal money.
OUR FOCUS AREAS
Where the work
usually starts.
- 01A contract costing sheet that includes wages, relieving cover, uniform, supervision, training and overhead.
- 02A relieving pool sized against absence history at each site.
- 03Supervisor round routes, visit logs and a short inspection format signed at the gate.
- 04Guard attendance and duty register matched to the client's own sign-off before invoicing.
- 05Equipment and uniform issue register with replacement dates and cost per guard.
- 06Training and induction checklist for new guards at each site type.
- 07Receivables ageing by client with a named person for collection calls.
- 08Contract renewal diary showing end dates, price review points and complaint history.
START THIS WEEK
Things you can do
before you call anyone.
- Pick one large contract and cost it again today: wages, uniform, relief, supervisor time and overhead. Compare with the invoice and write down the margin you really have.
- Count how many times a guard was absent at each site last month. Use the figures to decide how many relievers you need on call.
- Hypothetical example: a supervisor covers 12 sites and each takes 40 minutes to inspect. Add travel and check whether a full round fits in a shift, and cut the list if it does not.
- List clients whose payment is more than their agreed terms overdue. Call the top three yourself and fix a date.
A PRACTICAL ENGAGEMENT
Start with the priorities
that matter most.
We begin by understanding how your business runs today, find the gaps, and agree the scope in writing. Recommendations are shaped around your team, your resources and your goals.
- A contract costing template that shows margin per guard and per site.
- A relieving pool plan and morning roster routine.
- A supervisor inspection format and a weekly exception report for the owner.
- A receivables tracker with a payroll cash plan for the wage date.
Not the right fit when: This does not fit if you face a licensing question, a labour inspection, an incident under investigation or a claim by a former employee, which need the authority or a lawyer. We do not advise on security practice.
Explore a business audit ↗LET’S MOVE YOUR BUSINESS FORWARD
