HOME SERVICES CONSULTING
Business Consulting for Home Service and Repair Businesses
The phone rings at breakfast with a leak, a power failure or a broken appliance. Your technician is on a long job across town, the quote was given over the phone, and the customer disputes the bill at the door.
We help with the business of the van and the phone: a price list for common jobs, routes by area, callback records, parts used per job and daily cash from each technician. How the work is done safely is for qualified tradespeople and the authorities.
Discuss your priorities ↗FIND YOUR TRADE
Pick the page
closest to your business.
15 trades in this group, each with its own page.
- Dry cleaners and laundries
- Electrical contractors
- Gate, grill and fencing fabricators
- Handyman and home maintenance services
- Home and office automation
- Home cleaning companies
- HVAC companies
- Landscape contractors
- Locksmiths
- Painting contractors
- Pest control companies
- Plumbing contractors
- Roofing contractors
- Swimming pool builders and maintenance companies
- Waterproofing and roofing contractors
COMMON CHALLENGES
What these businesses
have in common.
- 01Quotes are given over the phone before anyone has seen the job, so the price at the door differs from the price on the call and the technician carries the argument.
- 02Technicians are sent job by job, so travel eats the day and a single emergency leaves two scheduled customers waiting.
- 03Callbacks for work done badly or incompletely are done free of charge, and nobody counts how many there are or whom they come from.
- 04Parts are bought by the technician on the way or taken from the van, and neither the cost nor the margin is recorded against the job.
- 05Payment is collected by the technician in cash or UPI, and the owner learns of a shortfall only at month-end.
START THIS WEEK
Things you can do
before you call anyone.
- Write a short price list for your ten commonest jobs with what is included and what is extra. Give the visit charge and the rule for anything beyond the list.
- Group next week's jobs by area and give each technician a route. Keep one person free for emergencies so scheduled customers are not moved.
- Hypothetical example: a technician returns on 6 of 40 jobs in a month to fix the same fault. Note the job types and technicians involved, then agree one check before leaving a site.
- Ask every technician to submit a short sheet each day with jobs done, parts used and money collected. Match it to the bank and cash in hand.
Not the right fit when: An injury at a customer's home, a damage claim or a consumer-forum case needs professional or legal help before anything else.
LET’S MOVE YOUR BUSINESS FORWARD
